Update bomgar jump client android#

Enable the checkbox Send an email for each result row and modify the text to include: Where LENGTH(HD_TICKET.CUSTOM_FIELD_VALUE 3) > 0

Left outer join USER submitter on submitter.ID = HD_TICKET.SUBMITTER_ID Left outer join USER owner on owner.ID = HD_TICKET.OWNER_ID If ((LENGTH(owner.FULL_NAME) = 0), owner.USER_NAME, owner.FULL_NAME) as OWNER_NAME, Insert the following text in the Comments: Bomgar session has been requested via email. SQL Query Enable is enabled and enable Results are tickets, add a comment to each one.

Next, change the Frequency drop-down to on Ticket Save.ī. First, change the Title to Bomgar Session Request. In this example, the Custom Ticket Rule, Bomgar Session Request, is shown. Now you should customize the queries and actions. Once you complete step 8, you will be directed to the Queue Rule : Edit Detail page. ( Note: As a placeholder, you can use Priority - change value to – High)ĩ. Similar to step 7, define the next items required with Define Ticket Rule, setting Priority and the Value, and select Done. ( Note: As a placeholder, you can use Approval - contains – Approved)Ĩ. Define any criteria to create a dummy, or temporary Ticket Rule (which will later be changed in the SQL query) and select Next. From here, select Customize from the Custom Ticket Rules section. Once your changes are saved, you will be directed back to the Service Desk > Configuration page. ( Note: The CUSTOM_#’s should correspond)Ħ. Once you save the custom field scroll down on the same page, change the Field Type of the custom field to Single Select, and change the Select Values option to Send Request. You will need this information in the future)ĥ. Set permissions to Owners Only - Hidden from Users. Choose the appropriate CUSTOM_# that is available in your environment. Scroll down to the Ticket Layout section, configure a custom field and label the new field, Bomgar Session. This will allow you to add the Bomgar Session Request field to the Ticket Form.Ĥ. Select your Service Desk queue by clicking on the name (e.g.

Update bomgar jump client android#

This support client should be downloaded only at the direction of a support representative using Bomgar whom you have solicited for technical support for your Android device.įor more information, please see Integration 101 Service Desk > Configuration, select Queues from the listed options.Ģ. This app works with existing Bomgar installations, version 14.3.1 or above and support sites with trusted CA-signed certificates. The Bomgar HTC Customer Client 2.2.8 runs on all HTC devices with an official Android operating system, 4.0.3 or above. ěomgar InSight – Extend your representative’s vision by streaming live video.Ĝhat – Chat back and forth with your representative.

Remote Control – Allow your support representative to navigate through your screen, access applications, type, and click as if they were holding the device in their own hands.

Screen Sharing – Share your device’s screen in real-time.

Users can share their screen and chat with representatives from the comfort of their HTC mobile device. With this app, users can receive secure remote support from representatives without ever logging into their desktop. Increase your service desk’s reach and performance with the Bomgar Customer Client for HTC.